# Career Opportunity: Customer Service Specialist at PT Grahabuana Cikarang (Jababeka Group)
Jababeka City has rapidly transformed into a world-class independent township, situated just 40 minutes from the heart of Jakarta. As the primary economic engine of the East Jakarta corridor, this thriving hub serves as a premier destination for modern residential living, industrial development, and high-yield business investments. To support this massive growth and maintain our commitment to exceptional service, PT Grahabuana Cikarang is currently seeking a passionate, professional, and driven individual to join our team as a Customer Service Staff (Customer Care Unit).
If you are a detail-oriented professional with a passion for client relations and want to build a rewarding career in a dynamic corporate environment, this opportunity is designed for you.
## Why Choose a Career in Jababeka City?
Working within the Jababeka ecosystem means positioning yourself at the center of Indonesia's industrial and residential innovation. PT Grahabuana Cikarang offers an environment that fosters personal development, collaborative teamwork, and long-term career growth. By joining our Customer Care Unit, you become the face of our company, ensuring that our residents, business partners, and investors receive world-class support and experience seamless property transitions.
## Position Overview: Customer Service Staff (Customer Care Unit)
As a Customer Service Specialist, you will play a pivotal role in bridging the gap between our management team and our valued clientele. You will be responsible for managing the post-purchase journey, ensuring that every property handover is executed flawlessly, and resolving inquiries with empathy and professionalism.
Key Responsibilities
To excel in this role, the successful candidate will be responsible for the following daily operations:
* Property Handover Management: Facilitating and overseeing the official unit handover process to new property owners, ensuring all documentation and unit conditions meet our high organizational standards.
* Customer Relations & Complaint Resolution: Serving as the primary point of contact for client inquiries, resolving complaints efficiently, and turning challenging situations into positive customer experiences.
* Administrative Oversight: Managing, organizing, and updating customer databases, service requests, and handover documentation to maintain seamless administrative workflows.
## Candidate Qualifications
We are looking for a proactive, highly communicative professional who thrives in a fast-paced environment. To qualify for this position, candidates must meet the following criteria:
* Educational Background: Minimum of an Associate Degree (D3) or Bachelor’s Degree (S1), preferably majoring in Communications, Management, or a related field.
* Professional Experience: At least 1 year of experience in customer service, customer relations, or a similar customer-facing role.
* Essential Skills & Attributes:
* Exceptional active listening and verbal communication skills.
* Highly adaptable, enthusiastic, responsible, and naturally approachable.
* Excellent interpersonal skills with the ability to build rapport quickly.
* Technical Proficiency: Competency in operating Microsoft Office applications (Word, Excel, PowerPoint) for reporting and administrative tasks.
* Availability: Ready to join the company immediately.
## Employment Details and Location
* Work Location: Cikarang, Bekasi (Jababeka City)
* Employment Type: Full-time
## How to Apply
If you meet the requirements and are ready to take the next step in your professional journey with PT Grahabuana Cikarang, we invite you to submit your application. Please send your comprehensive, updated CV to our recruitment team:
* Email Address: [email protected]
* Email Subject: Name_Position (e.g., Jane Doe_Customer Service Staff)
Please ensure your CV highlights your relevant customer service experience and achievements to stand out during our screening process.