# Career Opportunities at Sinar Mas Land: Customer Service Coordinator Role in BSD City
Building a career with one of Indonesia’s premier property developers offers a unique pathway to professional growth. Sinar Mas Land has spent decades redefining urban living, commercial spaces, and master-planned communities across the nation. Famous for pioneering visionary projects like BSD City and transforming the retail landscape through the ITC group, the organization continues to set industry benchmarks.
If you possess a passion for exceptional service and leadership, an exciting opportunity is currently available within their corporate structure. Sinar Mas Land is actively seeking a dedicated professional to join their team in BSD City.
## Job Overview: Customer Service Coordinator (BSD City)
The Customer Service Coordinator plays a pivotal role in maintaining the high standards of satisfaction and operational excellence that Sinar Mas Land is known for. This position requires a proactive leader capable of managing daily front-line operations while bridging the gap between clients and internal departments.
Key Responsibilities
To excel in this role, candidates must manage various operational workflows efficiently. The primary responsibilities include:
* Operational Oversight: Direct daily customer service workflows to guarantee superior service delivery and maximize client satisfaction.
* Issue Resolution: Receive, dispatch, and coordinate client complaints with the appropriate internal divisions to secure fast, effective solutions.
* SLA Tracking: Monitor ongoing client transactions and pending actions, ensuring all procedures align strictly with established Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
* Performance Reporting: Analyze metrics, compile routine performance reports, and deliver actionable insights aimed at driving continuous departmental enhancement.
## Candidate Qualifications
Sinar Mas Land maintains high standards for its leadership team. Applicants who wish to be considered for this vacancy must meet the following educational and professional criteria:
* Educational Background: Hold at least a Bachelor’s Degree in Communication, Management, Business Administration, or a closely related discipline.
* General Experience: Possess a minimum of 2 to 3 years of hands-on professional experience within customer service or client-facing environments, such as the hospitality sector.
* Leadership Track Record: Demonstrate at least 1 year of proven experience operating in a supervisory, team lead, or management capacity.
* Industry Advantage: Prior working background within the real estate or property sector—specifically involving Customer Relations (CR) or Tenant Relations (TR)—will be considered a distinct advantage.
* Language Skills: High proficiency in both written and spoken English, paired with a willingness to participate in ongoing training and professional development.
* Core Competencies: Exhibit robust interpersonal skills, a natural customer-first mindset, exceptional problem-solving capabilities, and strong team management talents.
* Technical Literacy: Comfortable using standard productivity tools, particularly Microsoft Office applications.
* Work Location: Fully committed to being stationed on-site at BSD City.
## Important Recruitment Warning
Job seekers are strongly advised to remain vigilant regarding fraudulent recruitment activities conducted in the name of Sinar Mas Land.
* Zero Fees: The official recruitment and selection process is entirely free of charge. Sinar Mas Land never collects any financial contributions, administrative fees, or reimbursement for travel arrangements under any circumstances.
* Selective Processing: Only candidates who strictly match the outlined qualifications will be contacted for subsequent stages of the interview and evaluation process.