# Accelerate Your Career: Professional Opportunities at PT Infomedia Nusantara (Telkom Group)
As a pivotal player within the Telkom Group, PT Infomedia Nusantara serves as a critical bridge between businesses and consumers, acting as a premier provider of media, advertising, and communication solutions. Since its inception in 1975, the company has transformed from a pioneer in telephone directory services into a sophisticated multi-pillar organization dedicated to meeting the evolving digital and information demands of the Indonesian market.
Backed by the strength of Telkom Indonesia, which holds a majority stake, Infomedia has consistently evolved its service portfolio. Today, the organization operates across three primary business pillars, positioning itself as a leader in customer experience management and information services. For professionals seeking a dynamic environment to grow their careers, PT Infomedia Nusantara represents a prestigious workplace built on a foundation of innovation and professional excellence.
## Current Career Opportunities – March 2026
PT Infomedia Nusantara (Telkom Group) is currently seeking motivated, talented individuals to join our professional team. If you are passionate about customer service and ready to contribute to a leading telecommunications ecosystem, we invite you to apply for the following position.
Position: Customer Service Representative (CSR)
The Customer Service Representative role is central to our commitment to excellence. You will act as the face of the organization, ensuring that every interaction reflects the high standards of the Telkom Group.
Key Responsibilities
* Customer Engagement: Provide comprehensive information, manage service requests, and resolve complaints regarding Telkomsel’s vast portfolio of services.
* Issue Resolution: Manage technical escalations via designated internal ticketing systems (such as Cookies) to ensure timely resolution by the Service Operation Support team.
* Data Accuracy: Accurately identify and document customer needs, inquiries, and visit objectives within the official Telkomsel reporting applications.
Essential Candidate Qualifications
To be considered for this role, candidates must meet the following criteria:
1. Educational Background: Minimum Diploma (D3) degree from an accredited institution.
2. Academic Achievement: A minimum GPA of 2.75 for graduates of Public Universities (PTN) or 3.00 for graduates of Private Universities (PTS).
3. Communication Skills: Exceptional verbal and interpersonal communication abilities, including proficiency in English.
4. Service Mindset: A strong customer-oriented approach with a natural aptitude for problem-solving.
5. Professional Adaptability: Capability to function effectively both as an independent contributor and as a collaborative team member.
6. Geographic Preference: Preference will be given to candidates currently residing in the city or regency designated for placement.
By joining PT Infomedia Nusantara, you are choosing to align your professional growth with a company that prioritizes service excellence and technological advancement. We look forward to receiving applications from driven candidates who are eager to make an impact in the telecommunications industry.