# Exploring Career Opportunities at PT Infomedia Nusantara: A Telkom Group Powerhouse
PT Infomedia Nusantara stands as a cornerstone of the Indonesian telecommunications and business communications landscape. As a prominent member of the Telkom Group, the company serves as a vital bridge between enterprises and consumers, functioning as a primary information channel for the Telkom telephone network.
## A Legacy of Innovation and Market Leadership
The company’s roots trace back to 1975, marking its inception as the pioneer of telephone directory information services in Indonesia. Originally operating under the Elnusa GTDI subdivision of Pertamina, the organization was responsible for the publication of the iconic Telkom Yellow Pages.
The corporate evolution continued in 1984 with the establishment of PT Elnusa Yellow Pages. By 1995, following a significant capital infusion and strategic investment by Telkom, the company rebranded as PT Infomedia Nusantara. Today, the ownership structure reflects its deep integration within the Telkom ecosystem:
* 51% Ownership: Held directly by PT Telkom Indonesia.
* 49% Ownership: Held by Multimedia Nusantara, a subsidiary of Telkom.
In response to the growing demand for sophisticated information services, Infomedia has successfully diversified its operations into three core business pillars, establishing itself as a leader in customer experience and business process outsourcing.
## Career Opportunity: Call Center Agent in Semarang
PT Infomedia Nusantara is currently seeking dedicated professionals to join their team in Semarang. This role is essential to the company’s mission, focusing on delivering high-quality information services and managing customer inquiries to ensure total satisfaction.
Key Responsibilities
The Call Center Agent acts as the frontline representative for the organization. Core duties include:
* Providing accurate information in response to customer requests.
* Resolving customer complaints efficiently and professionally.
* Maintaining high service standards to meet organizational KPIs.
Candidate Requirements
To qualify for this position, applicants must meet the following criteria:
1. Educational Background: Minimum Diploma (D3) degree.
2. Academic Achievement: Minimum GPA of 2.75 for public universities (PTN) or 3.00 for private universities (PTS).
3. Age Limit: Applicants must be 30 years old or younger.
4. Communication Skills: Exceptional verbal communication abilities, characterized by clarity and professionalism.
5. Technical Proficiency: Strong computer literacy and the ability to navigate various software systems.
6. Soft Skills: Proven ability to multitask and thrive within a collaborative team environment.
7. Language: Demonstrated proficiency in English.
8. Flexibility: Willingness to work in a rotating shift pattern.
Joining PT Infomedia Nusantara offers candidates the opportunity to build a career within a robust, government-affiliated corporate environment that values professional development and excellence in service delivery.